All Systems Operational
Services Operational
90 days ago
100.0 % uptime
Today
Production Core API Operational
90 days ago
100.0 % uptime
Today
Production PubSub ? Operational
90 days ago
100.0 % uptime
Today
Production Newsfeed ? Operational
90 days ago
100.0 % uptime
Today
Production Instagram ? Operational
90 days ago
100.0 % uptime
Today
Production Soundtrack Your Brand ? Operational
90 days ago
100.0 % uptime
Today
Miralink Device Services ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Production Website ? Operational
90 days ago
100.0 % uptime
Today
Production Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Production Dealer Interface ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
Blue Jeans Network BlueJeans Meetings Operational
CodeShip Builds Operational
CodeShip Build Dispatcher Operational
GitHub Git Operations Operational
GitHub GitHub Pages Operational
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Scheduling Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Production Core API ?
Fetching
Production Website ?
Fetching
Production Newsfeed Proxy ?
Fetching
Production PubSub Media Feed ?
Fetching
Production Balena Dashboard ?
Fetching
Production Instagram Proxy ?
Fetching
Production Support Site (Zendesk) ?
Fetching
Past Incidents
Mar 20, 2019

No incidents reported today.

Mar 19, 2019
Resolved - The deploy has completed running and has been successfully run on >70% of applicable devices. There were no anomalies in logs or metrics found following the update. The remaining devices should pick up the update as they come online or complete downloading the update package.
Mar 19, 22:27 UTC
Update - The deploy is in progress and we are monitoring for any anomalies.
Mar 19, 22:07 UTC
Identified - We are rolling out a code update to Mira devices. The expected impact to customers is that Soundtrack Your Brand music playback will pause for 10-30 seconds. The deploy is currently running.
Mar 19, 22:04 UTC
Resolved - The deploy has been successful. Users will start seeing their dashboard refresh automatically with the new version.
Mar 19, 18:43 UTC
Monitoring - We are rolling out an update to the Mira Dashboard. The deploy is currently running and there is no expected downtime for users.
Mar 19, 18:42 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - The Tables app has been deprecated. Existing Tables presentations can still be edited, unpublished, and republished, but users will no longer be able to create new ones.
Mar 14, 18:47 UTC
Identified - We originally launched the Tables app in beta as a way for our users to create simple menus. We now offer a great Menus app, which offers vastly improved design and flexibility. Since very few of our customers are actively using the Tables app and we now provide a more beautiful and robust option, we are deprecating the Tables app.

Existing Tables presentations will continue to work normally, but users will no longer be able to create new Tables presentations.
Mar 14, 18:41 UTC
Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019
Resolved - Online MiraLinks have finished installing the BalenaOS update and are displaying content as usual. If you have any questions regarding this update, please contact Mira support at https://support.getmira.com/hc/en-us/requests/new.
Mar 7, 23:40 UTC
Monitoring - The update has been rolled out to all MiraLinks and 98% of online MiraLinks have finished installing the update. We are continuing to monitor the progress of the remaining MiraLinks.
Mar 7, 23:22 UTC
Identified - MiraLinks are downloading and installing the BalenaOS update. Content will display as normal until the update is download and installed. When each MiraLink finishes installing the update, it will reboot, resulting in approximately a minute of downtime.
Mar 7, 23:10 UTC
Investigating - We've identified an issue that can cause MiraLinks to freeze and appear as offline in the Mira Dashboard. We are rolling out a BalenaOS update to all MiraLinks that should resolve this issue. Expected total update window is 1 hour; individual affected MiraLinks may see downtime of up to several minutes during this window as they restart to apply the changes.
Mar 7, 23:02 UTC
Mar 6, 2019
Resolved - Code update pushed to online devices successfully - >95% of online devices have received the update. Remaining devices are in the process of downloading the update. Fleet logs do not show increased error count. We will continue to monitor devices to ensure no abnormal behavior.
Mar 6, 22:17 UTC
Monitoring - We are rolling out a required code update to devices. This update includes stability improvements and bug fixes. This update will apply to any devices currently online, and will be picked up by other devices automatically when they come online.
Mar 6, 22:01 UTC